Cancel Auto Renew Xbox Game Pass Troubleshooting

If you're having trouble canceling your auto-renewal for Xbox Game Pass or accessing your VideoPass content, don't worry! We've got some troubleshooting tips to help you resolve the issue.

Firstly, please ensure that your current subscription appears in the Subscriptions section of My Account. If it doesn't, you may need to check your email inbox or junk mail for a confirmation email from us.

Another possibility is that you may have created an additional account with a different email address at some point, and the VideoPass is linked to this account instead. Try signing in with both accounts to see if the issue persists.

If you're using one of our official apps, try deleting and reinstalling it to see if that resolves the problem. If you've already tried this and are still experiencing issues, we recommend closing your session and starting again from scratch.

If none of these steps work, please double-check that you're accessing your VideoPass with the correct credentials (email and password). It's also important to note that SmartTVs using their native browsers are not supported, and only devices that have our TV apps installed can access the content. While other devices or older versions may eventually work, we cannot guarantee that you'll be able to enjoy all the features and necessary quality.

If you're experiencing issues with specific browsers or devices, here are some additional tips:

* Safari (version 14) users: Unfortunately, our Multifeed feature does not work in this browser.

* Apple TV Airplay users: You can only use Airplay on an Apple TV Box.

* Amazon Fire TV users: Casting is not supported on these devices.

* MacOS High Sierra, Catalina & Mojave users: Make sure to try accessing your VideoPass through the following browsers.

Finally, we've tested and confirmed that the following devices and versions are fully supported:

We hope these troubleshooting tips help you resolve any issues with canceling your auto-renewal or accessing your VideoPass content. If you're still having trouble, feel free to reach out to our support team for further assistance!

Cancel auto renew xbox game pass